Outdoor setups are only permitted if there is a 20% chance of rain or less and winds no higher than 15 mph. Rainy and windy weather creates unsafe conditions for your children on our equipment. The weather forecast must be clear from the beginning of setup time (one hour before the event start) through takedown time (one hour after the event end). You are responsible for providing a Plan B with an indoor setup location if there is the potential for rain in the forecast. No refunds will be provided for any equipment that cannot fit indoors. If an indoor location is not provided, we reserve the right to cancel the event and a credit will be provided for a rescheduled date within 12 months.

In the case of severe weather conditions, such as storms (tropical, hurricanes, etc), which are deemed by Party Playground Company, in its sole discretion, to make the setups unsafe, we reserve the right to cancel your event.

A 50% non-refundable event retainer fee, signed contract and signed waiver are required at the time of booking to reserve your event. The remaining balance is due one week (7 days) before the event date.

If you request a reschedule of your event 8 days in advance or more, your 50% retainer fee is credited towards your new rescheduled event date. If rescheduling within 7 days or fewer of your scheduled event, the retainer fee is forfeited and must be repaid to reschedule your event at a later date. Any other payments that have been made will be credited towards a new rescheduled date within 90 days. Rescheduled event dates are based on availability and will be mutually coordinated between the customer and Party Playground Company.

If you request a cancellation of your event, the 50% retainer fee is non-refundable and will be forfeited. If canceling your event 8 days in advance or more, only the 50% retainer fee is lost and no further payments are required of the remaining balance. If canceling within 7 days or fewer of your scheduled event, all payments are forfeited and non-refundable.

In order to avoid damages to our soft play equipment, the following is not permitted in the soft play area:

• No shoes or heels
• No food or drinks
• No face paint, confetti or glitter
• No children over 5 years
• No jumping over the fence